Our Team

at Willowbend

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Meet Our Team

Our team is comprised of dedicated and qualified professionals who are committed to providing excellent service to our community members.

Mike Traub portrait

Years at Riverstone: 13

Mike Traub

Vice-President, Riverstone Retirement Communities

Mike Traub portrait

Years at Riverstone: 13

Mike’s career in Retirement Living began over 30 years ago when he transitioned from the hotel industry; the move inspired by his own Grandmother’s experience living in a retirement residence in Toronto. In the years that followed, Mike managed a range of retirement residences in Southern Ontario and in Ottawa garnering a solid reputation as a respected and ethical operator. In 2007 Mike joined Claridge Homes to start Riverstone Retirement Communities.

Now, as Vice-President of Riverstone Retirement Communities, Mike is excited about the opportunity to make a positive difference in people’s lives to offer seniors the quality living experience they deserve. He has surrounded himself with a wonderful team and is proud to be managing a company that aims to be at the forefront of retirement living in the Ottawa area. It began with Oakpark, then Bridlewood Trails, Maplewood, Carlingwood, Stirling Park, Riverpath, Timberwalk and Willowbend. But it won’t stop there; Foxview is under construction and plans for future developments are on the horizon. Riverstone is continuing to grow.

Snjezana Kulic portrait

T: 613-907-9200

Snjezana Kulic

General Manager

Snjezana Kulic portrait

T: 613-907-9200

Snjezana joined the Riverstone family back in January of 2015. Snjezana has an excellent reputation and a wealth of experience in Ottawa's Retirement Industry. Over the years, she has worked in Long Term Care and Retirement Residences in different roles, such as; nursing, management, consulting and teaching. Snjezana has worked as a General Manager of couple of prominent Retirement Residences in Ottawa. She also has experience in teaching at two local colleges. Snjezana also volunteers as a career mentor with Ottawa Community Immigrant Services Organization and is an RN certified in Gerontology. She believes in providing competent and compassionate care and services to residents through the team approach. Snjezana is excited to continue ensuring that our residents live in a supportive and safe environment that promotes independence and dignity within a continuum of care.

"My inspiration is our employees. Happy employees are those that are valued, respected and mentored on a daily basis. I believe that a strong team is a team encouraged to grow to its full potential. When all minds think alike, everything is possible. I am excited to ensure that our team is continuing to meet and exceed our residents' satisfactions here at Willowbend"

Liette Jodouin

Marketing Manager

Liette Jodouin is a Northern Ontario Gal. She spent her early years being raised by her loving Grandparents, who certainly set the stage for her love of Seniors. She enjoyed spending her summers at their family cottage, surrounded by family and friends.

In 2008, Liette was given the opportunity to step into a Sales and Marketing role, for a local Retirement Community and has never looked back. Liette treaures the role of building strong relationships with people, while supporting them through one of the biggest transitions in their lives. Active listening, has allowed her to understand the thoughts, feelings and behaviors of others, seeing the word through their eyes. She ensures that everyone she interacts with, feels heard, without judgement and in doing so, builds trust and collaborates with her clients and their families.

Liette is excited to be joining the Management team at Willowbend, and shares their values of excellence and respect for Retirement Communities and living.

Chantal Lebel, RPN portrait

T: 613-907-9200

Chantal Lebel, RPN

Director of Care

Chantal Lebel, RPN portrait

T: 613-907-9200

Chantal is originally from Hearst Ontario where she grew up working in a Long Term Care facility in which she fell in love with geriatric population. Graduated from La Cité Collégiale as a Registered Practical Nurse in 2007, Chantal’s career has always been in Geriatric sector. With 10 years of management experience. She comes well equipped with a variety of skills to better support our residents and nursing department.

Chantal’s core values are discipline and compassion. Discipline, conviction helps support and strives for excellence of care and personalized goals for our residents.

Her compassion conviction brings her profound need to help others and invest energy in their well-being.
Chantal and her team ensure that all residents are well cared for and supported.

Jenna Lemay portrait

T: 613-907-9200

Jenna Lemay

Activity Manager

Jenna Lemay portrait

T: 613-907-9200

Jenna Lemay, born and raised in Orleans, has spent the past 11 years working in the Senior Health Care Sector, both as a Personal Support Worker in Retirement and Home care settings, until she transitioned into Recreation in 2011, and worked her way into Recreation Management in 2015.

Working with seniors has been a lifelong passion, ever since she was a young girl volunteering at her Great Grandmothers LTC facility. She was always lending a hand at family functions, Bingo, or just sitting and chatting with residents.

Working in various areas of senior care has really helped Jenna hone her skills and has given her the ability to be handle all needs with compassion and dignity, allowing her to bring continuous joy into the lives of seniors, as well as allow families to feel secure in knowing their loved one is being well entertained and taken care of. Family members in previous homes, especially in these times of pandemic, have called her a “light” during the dark days of Covid-19, regularly ensuring residents were kept busy, and in touch with family members, whether it be on the phone, or video chat.

With a wide variety of activities and events up her sleeves, Jenna is always sure there is something each day for everyone to participate in!
Jenna is very excited to be a part of the opening team at Willowbend Retirement Community, and cannot wait to welcome everyone in!

Natasha Seguin portrait

T: 613-907-9200

Natasha Seguin

Office Manager

Natasha Seguin portrait

T: 613-907-9200

Natasha joined Riverstone Retirement Communities in August 2020. She will be responsible for our daily office operations, supporting the general manager as needed and the management team. Along with her day to day duties, she will be assisting our receptionist team.

Natasha Studied Business Administration in 2012, while she was managing a family business for the past 10 years. Natasha is from a small country town. In her spare time, Natasha likes to spend time with her family, going camping, playing music and go watch her kids playing hockey. (The great Canadian sport)

Meenaal Sharma portrait

T: 613-907-9200

Meenaal Sharma

Food Service Manager

Meenaal Sharma portrait

T: 613-907-9200

Meenaal has over 15 years of work experience in the Food Service Industry. She has a Bachelors Degree in Hotel Management from one of the top Universities in India. Meenaal started her career as Dining Room Supervisor in a retirement home in 2003. Her true passion remained in the kitchen which led her to taken on role as a Chef. After very successful 9 years as Head Chef, Meenaal progressed to the role of Food Service Manager for over 6 years.

On a personal front, Meenaal is a loving mother to a teenage son and nine-year-old daughter. In her spare time, she enjoys crocheting, crafts work with her kids and gardening with her mom.

Bryan McDermott

Environmental Service Manager

Bryan McDermott began his career as an Environmental Service Manager 7 years ago. His first experience in a retirement home was on contract as a demolition foreman where he quickly developed a good relationship with the management team and was offered the position of Environmental Services Manager. At Willowbend Retirement Community Bryan is responsible for the maintenance, laundry, housekeeping staff and oversees tradesman and contractors performing services in the building. Along with the knowledge he has acquired over the last several years and his many years in retail customer service, Bryan has proven to be a great fit for the retirement community.

Bryan is dedicated to providing the highest level of service to all the residents and is known for his positive energy and welcoming smile. He has developed a great love for the retirement community in all aspects lending a hand wherever he is needed.

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We will be more than happy to answer any questions you may have in regards to the Bridlewood Trails Retirement Community. Talk soon!

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Testimonials

What our Residents are Saying

“I feel so lucky to have chosen Carlingwood as my new home, I’ve made so many friends who have been both caring and supportive.  I feel like I’ve been given a new extended family.”

– Mrs. B. C.

“We are MGs children and we would like to thank everyone for their assistance with moving Mom to the assisted living floor. Special thanks to your wonderful staff – they go above and beyond the call of duty.”

– LG, AC and WM

“RE: Tornado Power Outage Sep 2018. To Kate and all the staff – thank you so much all of you for the wonderful job you did keeping everything going so well during the power outage. Especially to Henry and the kitchen staff for keeping us so well fed!”

– R&S H

“Hi Kate and Rico,
 Thank you for all you and the staff did during the power outage over the weekend. I was there most of the weekend and I saw what you and the staff were doing to keep things as ‘normal’ as possible and to make people feel secure and comfortable. I could see a lot of kindness and extra attention and security happening. I know the two of you were there most of the time. As a family member, that was very reassuring for me. 
Thank you for all that everyone did to get the residents through this. You two and the staff are amazing.”

– LM

“We are MGs children and we would like to thank everyone for their assistance with moving Mom to the assisted living floor. Special thanks to your wonderful staff – they go above and beyond the call of duty.”

– LG, AC and WM

“Over the months, she truly viewed it as home. She also made new friends, which helped her mindset tremendously as she was isolated in her old apartment and had no real social interaction outside family and doctors. She has been lucky to be relatively healthy and independent, but we always knew Carlingwood had solutions should she need additional assistance. It was also evident that the staff acted like a family (everyone knew everyone else and all just wanted to help) which significantly contributed to a positive environment. I know that culture is hard to cultivate and impossible to fake.”

– Chris